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VSS

Vehicle
Services
Solution

about VSS

VSS is a vehicle service management tool that automates the service process and provides a single platform for advisors and technicians to collaborate and manage all vehicle service requests.

Using the most modern technologies available, VSS aims to redefine your current process into one that suits a 21st century workshop.

VSS is secure, reliable, and accessible from all iPad Devices.

Benefits

  • Vehicle Service Process Automation
    Vehicle Service
    Process Automation

    VSS is an application that automates the entire service process while subsequently increasing productivity, reducing time wastage, eliminating human error, and increasing customer satisfaction. It also ensures smooth communication between technician, advisors, and customers.

  • User
    Friendly

    We realize that not all potential VSS users are comfortable with complicated software applications. VSS to be a very simple and user friendly application that can be used effortlessly by anyone with an understanding of the vehicle service process.

    User Friendly
  • Increase Customer Satisfaction
    Increase
    Customer Satisfaction

    What better way to ensure customers satisfaction than by reducing service time, increasing quality of work, and improving process efficiency. VSS also contains additional features like service history tracking and defect identification just to ensure that your customers leave completely satisfied with your service.

  • Quality
    Assurance Tracking

    In a world of competition, quality is everything. With the predefined forms and checklists in VSS, ensure that your technician is thorough and the quality of the service is top-notch. Additional features like Vehicle Information and Damage Identification ensures that you deliver the serviced car in the same, if not better, condition that the customer gave it to you.

    Quality Assurance Tracking
  • Eliminate Paper
    Eliminate
    Paper

    VSS is an automated process management tool that completely digitizes all forms used in the vehicle service process, including quotation or approval forms that are sent between technicians and advisors. The application even handles customer agreement forms where the customer signature is mandatory.

  • iOS
    Enabled

    VSS is an iOS based application and is compatible with iPad devices.

    iOS Enabled

features

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Appointment Management

We understand the importance of appointment management in any service process. The VSS appointment interface is designed with this in mind and specifically for vehicle service providers. Besides the Add and Manage appointments functionality, other features like Filter and Search appointments are also available to increase process efficiency.

Vehicle Information Tracking

The VSS application provides an interface to add, update, and view vehicle information like registration number, mileage, seat position, temperature, etc. Not only is this information crucial to calculate the service requirements of a vehicle, it also helps to ensure that the vehicle is returned in the same, if not better, condition.

Damage Identification

Do you sometimes end up paying for damages that previously existed? With VSS, you can make sure it never happens again. Now, before the keys are handed over to you, identify the damages on the car, upload pictures and videos of the damages, and even record the customer’s signature for these images.

Vehicle Inspection and Quotation

The Vehicle Inspection and Quotation screens in VSS is aimed at simplifying the technician’s workload. It assists the technician in identifying damages, making a list of changes required, and calculating quotes. Once the technician completes the task, it also automatically sends the quote to the advisor.

Customer Approval

Every service provider knows that you need the customer’s approval before making any repairs to a vehicle. With VSS, an advisor can not only send a quotation to a customer and get his approval, he can also communicate the customer’s requirements and approval to the technician. The Email feature in VSS further ensures that the advisor does not need any other application to complete the task.

Service Jobs Tracking

Every repair or service request by a customer is a “job” that the technician needs to complete before the car can be delivered to the customer. As and when a technician completes a job, he must update the status of the job to “Completed”. Both, the technician and the advisor can view these jobs and their corresponding statuses (completed/pending). On completion of all jobs for a vehicle, the advisor will receive an automatic notification informing him that the car is ready for delivery.

Temporary Vehicle Replacement

The Vehicle Replacement feature in VSS is a perfect solution to handing the release and return of Temporary Replacement Vehicles. With VSS, also makes sure that the cars are returned in their original condition.

Email Integration

We thought about everything! You can even send emails or forward quotations to your customers directly from the VSS application. All you need to do is a simple email configuration on your iOS device and you are all set to go.

Push Notifications

When a service request requires the attention of a particular technician or advisor, the iPad in which the user is logged into will display a push notification, even if the application is only running in the background. For instance, the advisor will be notified when the technician has sent a quotation or if the vehicle is ready for delivery.

View History

With the History feature, view the history of an item from both the technician module as well as the advisor module, even after it is completed.

Global Search

The global search feature allows you to search all appointments regardless of the status, service advisor assigned, or date. While an advisor cannot start or edit an appointment assigned to a different advisor, he can view the details of these appointments. This is very useful for tracking customer history.

Column Filters

The filter option available for the columns on all the dashboards, allows the advisors, technician, or admin, to filter the search result based on the RO Number, Status, Customer, or Model.

Location Security

Ensure that your information does not fall into the wrong hands by enabling the location security. The user will be automatically logged out of the application if the device leaves the designated area.

  • Appointment Management 

    We understand the importance of appointment management in any service process. The VSS appointment interface is designed with this in mind and specifically for vehicle service providers. Besides the Add and Manage appointments functionality, other features like Filter and Search appointments are also available to increase process efficiency.

  • Vehicle Information Tracking 

    The VSS application provides an interface to add, update, and view vehicle information like registration number, mileage, seat position, temperature, etc. Not only is this information crucial to calculate the service requirements of a vehicle, it also helps to ensure that the vehicle is returned in the same, if not better, condition.

  • Damage Identification 

    Do you sometimes end up paying for damages that previously existed? With VSS, you can make sure it never happens again. Now, before the keys are handed over to you, identify the damages on the car, upload pictures and videos of the damages, and even record the customer’s signature for these images.

  • Vehicle Inspection and Quotation 

    The Vehicle Inspection and Quotation screens in VSS is aimed at simplifying the technician’s workload. It assists the technician in identifying damages, making a list of changes required, and calculating quotes. Once the technician completes the task, it also automatically sends the quote to the advisor.

  • Customer Approval 

    Every service provider knows that you need the customer’s approval before making any repairs to a vehicle. With VSS, an advisor can not only send a quotation to a customer and get his approval, he can also communicate the customer’s requirements and approval to the technician. The Email feature in VSS further ensures that the advisor does not need any other application to complete the task.

  • Service Jobs Tracking 

    Every repair or service request by a customer is a “job” that the technician needs to complete before the car can be delivered to the customer. As and when a technician completes a job, he must update the status of the job to “Completed”. Both, the technician and the advisor can view these jobs and their corresponding statuses (completed/pending). On completion of all jobs for a vehicle, the advisor will receive an automatic notification informing him that the car is ready for delivery.

  • Temporary Vehicle Replacement 

    The Vehicle Replacement feature in VSS is a perfect solution to handing the release and return of Temporary Replacement Vehicles. With VSS, also makes sure that the cars are returned in their original condition.

  • Email Integration 

    We thought about everything! You can even send emails or forward quotations to your customers directly from the VSS application. All you need to do is a simple email configuration on your iOS device and you are all set to go.

  • Push Notifications 

    When a service request requires the attention of a particular technician or advisor, the iPad in which the user is logged into will display a push notification, even if the application is only running in the background. For instance, the advisor will be notified when the technician has sent a quotation or if the vehicle is ready for delivery.

  • View History 

    With the History feature, view the history of an item from both the technician module as well as the advisor module, even after it is completed.

  • Global Search 

    The global search feature allows you to search all appointments regardless of the status, service advisor assigned, or date. While an advisor cannot start or edit an appointment assigned to a different advisor, he can view the details of these appointments. This is very useful for tracking customer history.

  • Column Filters 

    The filter option available for the columns on all the dashboards, allows the advisors, technician, or admin, to filter the search result based on the RO Number, Status, Customer, or Model.

  • Location Security 

    Ensure that your information does not fall into the wrong hands by enabling the location security. The user will be automatically logged out of the application if the device leaves the designated area.

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support

Send your Queries

Frequently Asked Questions

    How do I purchase this application?
    To purchase this application, drop a mail to sales@fusionsd.com.au or fill out an enquiry form, and our sales staff will get in touch with you.
    How does the application work?
    It works by providing a platform for the advisors and technicians to collaborate in an efficient manner while effectively managing the vehicle service process.
    What are the available subscription options?

    We provide two subscription options:

    • Monthly - The subscription will be renewed automatically at the end of 30 days. To cancel the subscription, customers must contact the FusionSD support team at least 10 days before the subscription is automatically renewed.
    • Yearly – The subscription will be renewed automatically at the end of 365 days. To cancel the subscription, customers must contact the FusionSD support team at least 1 month before the subscription is automatically renewed.
    Who owns this product?
    This product is owned, developed, and maintained by FusionSD.
    Is the product customizable?
    Based on our customers’ requirements, the user interface, company logo, and copyright, can be customized. Contact our support staff at support@fusionsd.com.au to know more about customizing VSS to suit the needs of your organization.
    What is the renewal process?
    All subscriptions are recurring and will be renewed automatically. Yearly subscriptions are renewed every 365 days while monthly subscriptions are renewed every 30 days.
    How do I terminate a subscription?
    To terminate a subscription, contact our support team at least 10 days before (for monthly subscriptions), or 30 days before (for yearly subscriptions) the subscription is automatically renewed.
    How do I configure a new user profile?
    Once you have purchased the VSS license from FusionSD, our support staff will guide you through the first steps, including product installation and user profile creation.
    Do you have a support system/staff?
    Yes, FusionSD has a support staff. You can reach us at
    support@fusionsd.com.au